FAQ
Frequently Asked Questions
General Questions
What is included in your deep cleaning service?
Deep cleaning is a meticulous process that goes beyond surface cleaning. We move all movable furniture, sanitize every corner, and ensure your home is fresh and allergen- free. Using steam machines from Dupray and UV vacuums for mattresses and upholstery, we target hidden areas, leaving your home rejuvenated and spotless.
What is included in your home organizing service?
Our home organizing service is tailored to create harmonious, clutter-free spaces. From kitchens and pantries to closets and home offices, we design personalized solutions that combine function and style. We’ll also provide a file with labeled descriptions of new locations for all items moved, ensuring you can easily find everything.
Process and Customization
How does the consultation work?
We offer a free in-person consultation at your home. This allows us to fully understand your needs and design a plan tailored to your space and lifestyle. Consultations can be scheduled during the day, early evening, or weekends, for your convenience.
Can I customize the service?
Absolutely. Each plan is personalized to meet your specific needs and preferences, from the areas you’d like addressed to the organizing supplies that suit your style and budget.
Do I need to be home during the service?
No, you don’t need to be home during the service. However, we prefer to have about an hour before starting to go over priorities and address any specific concerns.
Will I be able to find things after they are moved?
Health and Safety
Are your services safe for kids and pets?
Yes, our services are completely safe for children and pets. We use minimal chemicals, relying primarily on steam cleaning and UV vacuums for effective and eco-friendly cleaning.
How do you handle allergens?
We focus on eliminating allergens by targeting sensitive areas like mattresses, upholstery, and hidden corners where dust and allergens often accumulate. Our advanced techniques ensure a healthier living environment.
Pricing and Supplies
How is pricing determined?
We offer a fixed fee for our services to avoid surprises at the end. Pricing is based on the scope of work and will be discussed during the consultation.
Are supplies included?
For deep cleaning, all supplies are included. For home organizing, supplies like containers, baskets, or labels are not included but will be suggested based on your budget and desired aesthetic.
Scheduling and Maintenance
How flexible is your scheduling?
Scheduling and Maintenance How flexible is your scheduling? We are highly flexible and strive to accommodate your needs within our schedule. We focus on one job at a time, ensuring each client receives 100% of our attention.
Do you offer maintenance plans?
Yes, we recommend quarterly maintenance plans for both deep cleaning and organizing to keep your home fresh and functional.
Insurance and Security
Are you insured?
Yes, we are fully bonded and insured. At the time of contract signing, we provide clients with proof of liability and error and omission coverage up to $1 million.
Deep Cleaning vs. Regular Cleaning
What’s the difference between deep cleaning and regular cleaning?
Deep cleaning is a comprehensive service that tackles every corner of your home, moving furniture, sanitizing, and eliminating hidden allergens. Regular cleaning focuses on surface-level tasks like dusting, vacuuming around furniture, and tidying bathrooms. Deep cleaning is about transforming your home into a fresh and pristine environment.
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Still Have Questions?
If you didn’t find your answer here, feel free to reach out. We’re happy to help you every step of the way!